Supporting colleagues with disabilities

Arrange meetings in quiet and well-lit areas

This makes lip-reading easier and helps colleagues with residual hearing.

During meetings, always speak one at a time

This makes it easier for colleagues to lip-read and follow the conversation.

Get someone’s attention before speaking

Wave or lightly touch their shoulder so they know you’re talking to them.

Always talk clearly and not too slowly

Make sure everyone is included in office chatter. Use normal lip movements.

Talk to your colleague, not their interpreter

Address the person you’re speaking to directly. Don’t ignore them.

Try learning basic phrases in sign language

This will help you communicate more easily with colleagues who sign.

Keep entrances and walkways clear

This ensures colleagues have plenty of space to manoeuvre.

Ask about potential barriers and solutions

For example, they may prefer a desk in an area that’s easier to access.

Don’t leave people out of the conversation

If a colleague is a wheelchair user and accompanied by someone else, address your colleague directly.

Ask your colleague if they want help

For example opening a door, picking up large items or carrying a drink. But don’t assume they need it.

Be considerate of other people’s needs

Only use disabled parking spaces and toilets if you are entitled to use them.

Never move belongings without asking

They may have positioned their mobility aid or wheelchair so it can be accessed easily.

If you’re having a long conversation, sit down

It’s easier to make eye contact with a wheelchair user if you’re seated.

Don’t make assumptions

Always speak directly to your colleague about their capabilities and how you can support them.