We aim to perform to the highest standards, and we aim to be as transparent as possible over how we operate, how we spend the money we raise, and how we perform as an organisation.
We work in complex environments and with a diverse group of organisations, therefore we understand we cannot get things right all the time. We want to make sure it’s easy to raise a complaint, and encourage those with complaints to contact us so we can try to resolve the issue. We are committed to doing so in an appropriate, fair and timely way.
Our Speak Up reporting platform is a global way of making a complaint, either online or by telephone, and enables beneficiaries, employees, volunteers, partners and more to raise any concerns about the conduct of Sightsavers and its staff.
We feel it’s important that we understand how we’re performing against our strategic goals, so we’ve summarised our strategy into a one-page Strategy Implementation and Monitoring Card, known as our SIM Card. This defines key strategic objectives across a range of perspectives:
By tracking performance against these objectives, we’re able to assess whether we are working effectively and efficiently, and whether our programmes are having the impact we are expecting.
We collect data on our performance either annually or every six months, using our SIM Card dashboard. Any issues that arise are discussed by management at all levels so changes can be made, ensuring that our strategy and performance is under constant review and discussion.
Sightsavers has been a member of Accountable Now (formerly the INGO Accountability Charter) since 2011.
As a member of Accountable Now, Sightsavers commits to publishing a report each year in which we reflect on our performance across a range of accountability standards. This report is reviewed by Accountable Now, which provides an assessment of the report with suggestions for improvement. Both the report and assessment are then published on the Accountable Now website and our own.
Sightsavers uses this process to reflect on our performance and ways of working so we can learn and improve. The independent feedback helps us to focus on areas that require improvement. Read our latest Accountable Now report.