DONATE

Got a question?

Here you’ll find answers to some of our frequently asked questions.

Can’t find what you’re looking for?
Email [email protected] or read about other ways to get in touch.

Two ladies sitting down in yellow tshirts with the Sightsavers logo on them. Both ladies are laughing and looking at each other.

Our organisation

What is Sightsavers’ registered name and charity number?

We are registered with the Charity Commission as Royal Commonwealth Society for the Blind, but our working name is Sightsavers.

Our registered charity numbers are:
207544 in England and Wales
SC038110 in Scotland

What does Sightsavers do?

Sightsavers works to eliminate avoidable blindness and ensure people with disabilities can participate equally in society. Our vision is of a world where avoidable blindness is eliminated, and people with disabilities have the same rights as everyone else.

We do what we do because almost half of visual impairment can be treated or prevented. We also believe people with visual impairments and other disabilities deserve the same opportunities to learn, earn and be happy as everyone else.

Read more about our history and our mission.

Where does Sightsavers work?

Sightsavers is an international organisation that works in more than 30 countries across Africa and Asia.

Read more about where we work and what we are achieving in these countries.

Where can I read Sightsavers’ policies?

Downloadable PDF versions of all our organisational policies, including our privacy policy, child safeguarding policy and our statement on human trafficking, are available online on our Accountability pages.

Our spending

How does Sightsavers spend its money?

For every $1 we receive (including donated supplies), 91c directly helps to prevent blindness, restore sight and support the irreversibly blind, and 9c grows awareness and funds.

If you choose to kindly donate to our work, your donation will go into our general funds and will be spent wherever the need is greatest. Examples of how your gift will help include:

Eye care
You’ll be supporting projects that will restore sight and prevent sight loss in some of the poorest communities in the world. Blindness can make coping with poverty so much harder, so these projects really do give children and adults a brighter future.

Education
With your support, we can help children with visual impairments to go to school, giving them the best possible chance of an independent future.

Rehabilitation

Your gift will help to provide training and support for people who are blind, enabling them to lead fuller, more independent lives.

Watch our short video to learn how your donation transforms lives.

How do I find Sightsavers’ annual accounts and reports?

We are committed to ensuring all our work is cost-effective and transparent.

Our Annual Report and financial statements provide detailed information about where your money goes, our global statistics and our objectives.

Visit our governance page for more information about how we’re run.

Giving to Sightsavers

Can I specify where my money is spent?

Thank you for wanting to support a particular area of work. It costs just 15c to treat a painful trachoma infection or $36 to perform cataract surgery on an adult, so you can be sure your money will help to save sight and change the lives of people in some of the poorest parts of the world.

If you’re thinking about donating $10,000 or more, it may be possible for us to allocate your donation to a particular area of our work. Click here to find out more about becoming a major donor. Alternatively, contact the Major Donor team to find out how we can work with you to help you achieve your philanthropy goals: email  [email protected] or call +44 (0)1444 227 430.

Unfortunately, with smaller gifts, it would cost Sightsavers too much to administer thousands of different gifts to different areas, therefore your donation will go into our general funds and be used wherever the need is greatest.

How do I set up a direct debit?

Thank you for wanting to set up a direct debit with Sightsavers. There are lots of ways to do this:

  • Online via our donation page.
  • Call us on +44 (0)800 089 2020 (our lines our open seven days a week, 8am-10pm).
  • We can send you a direct debit form: email [email protected] or call us on +44 (0)1444 446 600.

Did you know that even the smallest of donations can make a huge difference? Not only could you be giving someone the miracle of sight every month, but having your regular support will enable us to plan ahead and ensure our life-changing work can continue in future.

How do I make changes to my direct debit?

If you would like to amend your direct debit, such as changing the amount or updating your bank details, call +44(0)1444 446 600 and our Supporter Care team will amend your details safely and securely over the phone.

Alternatively, you can email [email protected] to inform us of any changes. NOTE: for security reasons, please DO NOT send personal bank details to this email address.

How do I update my address on your records?

If your address has changed, call +44(0)1444 446 600 and our Supporter Care team will amend your details safely and securely over the phone. Alternatively, you can email [email protected].

Please be aware that with our postal mailings, this change of address can take up to six weeks to come into effect.

How do I stop Sightsavers sending me postal mail or emails?

If you would like us to stop sending you postal mail and/or emails, or would like to update your communication preferences in any other way,  please just let us know by calling +44 (0)1444 446 600 and our Supporter Care team will update our records safely and securely over the phone. Alternatively, you can email [email protected].

How do I make a one-off donation?

Thank you for wanting to donate to Sightsavers! There are lots of ways to make a one-off donation:

  • Online via our donation page.
  • Call us on +44(0)800 089 2020 (our lines our open seven days a week, 8am-10pm)
  • Send a cheque, made payable to Sightsavers, to FREEPOST SIGHTSAVERS.

How can I give a gift to Sightsavers in memory of a loved one?

Please accept our sincerest condolences for your loss and thank you so much for thinking of us at this time.

If you would like to donate to Sightsavers in memory of a loved one, please call +44(0)1444 446 600 or email [email protected]. Our Supporter Care team will then advise you how you can donate.

How do I leave a legacy to Sightsavers?

Thank you for considering leaving a gift to Sightsavers in your will. By including Sightsavers in your will, you could change the future for generations of people in some of the world’s poorest countries.

To find out more, visit our leave a legacy page, call us on +44(0)1444 446 600 or email [email protected].

How can I fundraise for Sightsavers?

Thank you for wanting to fundraise for Sightsavers! There are lots of fun and exciting ways to raise money, from running the London Marathon to hosting a coffee morning. Everyone has something they love doing that could help us raise funds.

For more information, visit our fundraising pages. If you’d like a fundraising pack, contact our events team at [email protected] or call +44(0)1444 446 710.

Are my donations secure?

Yes, your donations are secure. The safety and security of your personal information and donations is extremely important to us.

We make every effort to ensure that the appropriate safeguards are in place, including many technical controls. This includes regular security audits of our networks and the use of encryption technology on our website. You will see the ‘https’ and padlock displayed in the address bar on our website and donation pages, which means your information is secure.

See our terms and conditions to read more about how Sightsavers uses and protects your data.

Does Sightsavers sell my details or share them with other organisations?

Sightsavers is a supporter of the Fundraising Regulator, which ensures that organisations raising money from the public do so honestly and properly. All the details that Sightsavers has about you are confidential.

We do not sell or swap data with other companies, meaning your details won’t be passed on to any third parties.

Read more about our fundraising promises to our supporters.

I have some spare glasses: can I donate them to you?

Thank you for thinking of Sightsavers. Unfortunately we are unable to accept donated spectacles. We work with local suppliers to provide the correct spectacle prescriptions for those who need them, which we find is the most-cost effective solution.

We would recommend contacting your local opticians to see if they accept used spectacles.

Job opportunities

Are there any job opportunities with Sightsavers?

Visit our jobs page to find out more about our current job opportunities around the world.

Please be aware that we do not accept applications through CV. When applying for a role, please fill out the necessary forms.

Can I volunteer with Sightsavers?

Thank you for wanting to volunteer your time and skills to help Sightsavers. Unfortunately we do not use the services of volunteers from the UK for our overseas work. All our overseas staff and volunteers are recruited in the countries in which we work. We also do not use volunteers in the UK or at the UK head office.

A key element in many of our programmes is training local health workers, including cataract surgeons, nurses, specialist teachers and health volunteers, so they can provide their own community with the eye care service it needs. We see this as crucial to the long-term sustainability of our programmes, and is the most cost-effective way to use the limited resources available to us.

Contact information

How can I contact Sightsavers?

Thank you for wanting to get in touch – we would love to hear from you.

Call us on +44(0)1444 446 600
Email us at [email protected]
Write to us at FREEPOST SIGHTSAVERS

Follow us on Twitter @Sightsavers
Like us on Facebook
Find out more about us on YouTube
Take a look at us on Instagram

See our contact page for more information about getting in touch.

Get our latest news